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Customer Service Representative - State Farm Agent Team Member

Full Time in Grinnell, IA

ROLE DESCRIPTION
As a State Farm Team Member at Brent Nickel State Farm Agency in Grinnell, IA, you will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Your attention to detail, customer service skills, and desire to help people make you an ideal fit.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES
  • Establish customer relationships and follow up with customers as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business
QUALIFICATIONS
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Must be able to obtain Property & Casualty and Life & Health Licenses with the support of our agency
  • Must be able to work Full Time in-office
BENEFITS
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Profit sharing
  • Bonuses and Benefits
  • Paid time off (vacation and personal/sick days)
  • Valuable career-building experience
Compensación $48,000.00 - $61,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none